Experience
2024 – Present
Director, Product & Experience Design
+- Leading product strategy practice, advising C-level executives at issuers, acquirers, merchants, and fintechs on payments product growth
- Generated $11M in new business across 10+ clients in real-time payments, digital issuance, and money movement
- Designed the "Product Enablement Big Deals" program, securing $1M+ in annual bookings
- Built experience-governance model aligning VP/SVP stakeholders across digital issuance, tokenization, and money movement
2021 – 2024
Senior Product Manager, BNPL
+- Launched the world's first cross-border BNPL capability, unlocking $40M in revenue
- Orchestrated the world's first global Installments symbol across 9 markets, increasing consumer adoption by 70%
- Established partnerships with major tech giants and fintechs, generating $30M+ in pilot order volume
- Standardized design strategy across 12 markets with 84% YoY lift in conversion rate
2020 – 2021
Product Manager
+- Executed product, data, and cloud strategy for Social Media and Finance clients
- Secured $150K budget to build a remote work collaboration platform in AR/VR
- Managed 50+ app teams, migrating 300 apps, 200 databases, and 600 servers with 99.6% efficiency
- Received 4 Applause Awards for outstanding delivery
2018 – 2020
Consultant
+- Led 360 VR and Virtual World capability development from ideation to MVP
- Designed Cloud Suitability/Placement tools and AWS financial tagging strategies for Fortune 50 financial services clients
- Redesigned pharmaceutical supply chain, achieving 97.4% reduction in errors via CAPA plans
2016 – 2017
Technical Expert in Residence
+- Provided engineering design consultation to 18 Wharton startups to launch their MVPs
- Created customer profiles, conducted market research, and performed competitive analyses
